The
new full-service branch is located within the new Muharraq Central Market
complex and, in addition to serving both customer and business at the market,
also serves the fast growing commercial and residential area nearby.
The
new branch, which maintains Ithmaar Bank’s network of 16 branches and 42 ATM
machines, one of the largest retail banking networks in Bahrain, is expected to
open in September.
Ithmaar Bank General Manager, Retail
Banking Group, Mohammed Janahi, said the
move underscores the Bank’s commitment to continuously investing on improving its
customer service offerings.
“Ithmaar Bank is committed to becoming the
retail bank of choice in Bahrain,” said Janahi. “We recognize that, to do so,
we must listen closely to our customers and work to ensure we meet or exceed
their expectations,” he said.
“This, in turn, demands continuous
investments to improve our products and services, as well as our delivery
channels, both physical and electronic,” said Janahi. “This latest branch
upgrade was designed for better customer convenience and is an example of how
seriously we take this commitment,” he said.
“The Muharraq branch is being upgraded and
relocated to help meet growing customer demand in that area,” said Janahi. “For
a large segment of our customer base, proximity is an important part of their
banking experience – so we try our best to be as close to our customers as
possible, especially in fast growing or densely populated areas,” he said.
“In preparation for the new branch, we will
close the current Muharraq branch on Sunday 1 September,” said Janahi. “Until
the new Muharraq branch is opened, we will be pleased to serve customers at the
nearby Busaiteen and Qalali branches - or at any of other 15 branches across
Bahrain,” he said. We expect to announce the opening date for the new branch
soon.
Recently, Ithmaar Bank was named “Best Bank
for Personal Finance in Bahrain” by the World Union of Arab Bankers (WUAB) at a
high-profile ceremony hosted in Beirut, Lebanon, and attended by senior bankers
from across the Middle East. Ithmaar Bank earned the prestigious award
following a comprehensive selection and review process that was conducted by a
committee of high-level economists and banking professionals, as well the
research department of the Union of Arab Banks (UAB) and the WUAB.
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